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Help / Frequently Asked Questions
This website and service are hosted and powered by The Global Arts Group. Through agreements with Microsoft Corporation and Bungie, LLC we are presenting for the first time ever, fine art quality reproductions of Halo 3 screenshots. We desperately want your feedback on this program, so that we can continue to improve on the product offering as well as the design experience. Please call or email with any feedback that you may have.
Customer Service
If you have any questions or would like to place an order please contact us.
Telephone
1.888.456.2254 | Monday - Friday 8.30 am - 5 pm (CST)
Email
How To Order
The easiest and most efficient way to place an order is to do so online. Simply, select the item you would like to purchase, place that item in your shopping cart and check out using our secure checkout system.If you would like to place your order via telephone, we suggest adding to your online shopping cart the items you would like to purchase. Once you have completed this step, call us toll-free and then you will place your order with one of our customer service representatives by listing the details of the items that are in your shopping cart.
Contact Us
Mailing Address:
The Global Arts Group, LLC
11100 Metric Blvd, Ste 100
Austin, TX 78758
USA
E-mail:
Telephone:
888-456-2254
Fax:
512-467-9411
Shipping
How do you ship?
All items (framed and unframed) are shipped from our facility in Austin, TX, directly to your specified shipping address (residence or business). Unframed items are shipped rolled in tubes. Framed items are shipped in specially designed boxes maximizing the protection and safety of the item while in transit.All Domestic USA orders will ship via FedEx Ground, and Non-Domestic USA and International orders will ship via USPS or other international carriers.
What are the shipping charges?
Shipping charges for orders vary depending on the contents of the order as well as the destination. The estimated shipping charge is quoted immediatley upon adding an item to your cart and selecting the destination in the "shipping to" drop box.
Returns
What is the return policy?
Due to the custom nature of these items we cannot accept items as returns for a refund. It is our goal to ensure all customers are happy with the products they purchase. Therefore, if you are not satisfied in any way with an item you have ordered, you may exchange it for a replacement within 30 days from the date the order was shipped. We will take care of shipping charges on the replacement item(s).
Return Authorization
You must obtain return authorization prior to shipping an item back to us for an exchange. This will allow our customer service team to provide you with proper return instructions as well as updating your order record. If possible, simply send your return request as a reply to your shipping confirmation email. If not possible, email to:
Privacy Policy
We take the privacy and security of your personal and payment information very seriously. For no reason will we ever share your information with a third party. Your email and contact information will only be used for order status and update purposes. To read our full privacy policy, click the link below...
View Privacy Policy
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| © 2010 Microsoft Corporation. All rights reserved. Microsoft, Halo, the Halo logos, the Microsoft Game Studios logo, Windows Vista, Xbox, Xbox LIVE, the Xbox logos, and Xbox 360 are trademarks of the Microsoft group of companies. Developed by Bungie for Microsoft Corporation. Bungie, the Bungie logo, Bungie.net, and the Bungie.net logo are registered trademarks of Bungie LLC and are used with permission. All rights reserved. |
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